820-605 Certification Overview - [Sep 20, 2022] Latest 820-605 PDF Dumps [Q43-Q60]

820-605 Certification Overview - [Sep 20, 2022] Latest 820-605 PDF Dumps

The Best Cisco 820-605 Study Guides and Dumps of 2022

NEW QUESTION 43
Which two actions are in adoption campaign? (Choose two.)

A. renewal reminder to stakeholders
B. messaging to users on best practice approaches to their solution
C. survey sent to all end users
D. messaging to stakeholders on the new features of their solution
E. messaging to stakeholders on new product releases

Answer: B,C

NEW QUESTION 44
A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)

A. customer annual report and quarterly business reviews
B. sales account plan
C. questions to validate the interpreted analytical data
D. detailed contract inventory
E. support tickets reports and diagnostic information

Answer: A,E

NEW QUESTION 45
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications.
Which two main barriers to adoption does the customer face? (Choose two.)

A. process barrier
B. cultural barrier
C. cost barrier
D. product barrier
E. technical barrier

Answer: A,D

NEW QUESTION 46
A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?

A. Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.
B. Complete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.
C. Assign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.
D. Research the best training available for this new technology and ensure as many IT staff as possible attend the training.

Answer: A

NEW QUESTION 47
What is the main objective of customer success?

A. outcomes customers are trying to achieve
B. customer's return on investment
C. customer's reduction of risk
D. known and unknown features of our product and solutions

Answer: A

NEW QUESTION 48
A large university has deployed a new IT solution designed to improve the overall student and staff experience.
Which approach to measure success is the best?

A. Combination of tailored surveys and IT tools-based metrics
B. Measure the number of complaints raised by students
C. Implement staff Super Users to provide feedback
D. Twice yearly student and staff surveys with two questions related to IT

Answer: B

Explanation:
Explanation
Explanation/Reference:

NEW QUESTION 49
Which two actions are in adoption campaign? (Choose two.)

A. renewal reminder to stakeholders
B. messaging to users on best practice approaches to their solution
C. messaging to stakeholders on the new features of their solution
D. survey sent to all end users
E. messaging to stakeholders on new product releases

Answer: B,C

Explanation:
Explanation/Reference: https://support.totango.com/hc/en-us/articles/206811036-Putting-Customer-Success-Campaigns- Into-Action

NEW QUESTION 50
Which type of analytics has telemetry that demonstrates the customer's use of the software and actions to date?

A. predictive
B. descriptive
C. prescriptive
D. diagnostic

Answer: B

NEW QUESTION 51
A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)

A. detailed contract inventory
B. sales account plan
C. support tickets reports and diagnostic information
D. customer annual report and quarterly business reviews
E. questions to validate the interpreted analytical data

Answer: A,E

NEW QUESTION 52
The customer wants to reduce their exposure to security events. Which business outcome is critical to the company's success?

A. market growth
B. risk management
C. sustainability
D. cost efficiency

Answer: B

NEW QUESTION 53
What is the customer success objective of a Quarterly Success Review?

A. Introduce new products and services.
B. Create a success plan.
C. Evaluate renewal contract.
D. Align work effort to outcomes.

Answer: B

NEW QUESTION 54
How can Customer Success Plan tracking drive additional license purchases?

A. The Success Plan tracks the mean time to failure of the solution.
B. The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.
C. The Success Plan tracks gains in user productivity and communicates this back to the business.
D. The Success Plan tracks the number of technical support cases opened.

Answer: C

NEW QUESTION 55
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

A. Twice yearly student and staff surveys with two QUESTIONs related to IT
B. Combination of tailored surveys and IT tools-based metrics
C. Measure the number of complaints raised by students
D. Implement staff Super Users to provide feedback

Answer: C

NEW QUESTION 56
Drag and Drop Question
The customer wants to increase the utilization of their video conferencing system.
Drag and drop the actions from the left into the correct sequence on the right.

Answer:

Explanation:

NEW QUESTION 57
A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization's new leadership does not have a historical perspective of the expected outcomes. Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors? (Choose two)

A. Evaluate the architecture value cards.
B. Analyze the adoption report.
C. Examine the recent QBR results.
D. Research the list of accelerators.
E. Review the account health score.

Answer: B,C

NEW QUESTION 58
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.