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HP Selling HP PPS ServiceOne Services Sample Questions:

1. When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the 90 days period)?

A) The date of the HP Care Pack Services purchase
B) The HP Care Pack Services registration date
C) One day after the HP base warranty expires
D) The date of the hardware purchase

2. Which services correspond when a customer says yes to the following discovery question:"Does your IT budget require a different payment term than up-front?"

A) HP Care Pack Services
B) HP Onsite Repair
C) HP Defective Media Retention
D) HP Standard Contractual Services

3. Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a customer's business?

A) Mitigation of Risk Services
B) Hardware Protection Services
C) Equipment Deployment Services
D) Data Protection Services

4. Which type of HP service sends a trained technician to the customer business for hardware repair?

A) Onsite repair
B) Accidental damage protection
C) Offsite repair, offsite return
D) Offsite repair, pick and return change

5. Which customer challenges do HP PPS Services help to mitigate? (Select three.)

A) Downtime during international business travel
B) Business downtime due to equipment failure
C) Ensuring a recovery time of 134 minutes
D) Saving up to 44% of the time to configure devices
E) Reducing the percentage of devices lost in transit
F) Confidential data exposure due to equipment theft

Solutions: