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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following is the CORRECT set of steps for the continual service improvement approach?

A) Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
B) What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
C) Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
D) Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?

2. Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1.Providing an understanding of what strategy is
2.Ensuring a working relationship between the customer and service provider
3.Defining how value is created

A) All of the above
B) 1 only
C) 2 only
D) 3 only

3. The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

A) Corporate level
B) Configuration level
C) Customer level
D) Service level

4. Which one of the following is it the responsibility of supplier management to negotiate and agree?

A) Service level agreements (SLAs)
B) The service portfolio
C) Operational level agreements (OLAs)
D) Third-party contracts

5. Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

A) To deliver and manage IT services at agreed levels to business users and customers
B) To decide how IT will engage with suppliers during the service lifecycle
C) To proactively prevent all outages to IT services
D) To design and build processes which will meet business needs

Solutions: