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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. In which of the following areas would ITIL complementary guidance provide assistance?
1.Adapting best practice for specific industry sectors
2.Integrating ITIL with other operating models

A) Option 1 only
B) Both of the above
C) Option 2 only
D) Neither of the above

2. The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

A) Corporate level
B) Configuration level
C) Customer level
D) Service level

3. Which one of the following functions would be responsible for the management of a data centre?

A) Facilities management
B) Technical management
C) Service desk
D) Application management

4. Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution

A) Both of the above
B) None of the above
C) 1 only
D) 2 only

5. Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

A) To provide good-quality knowledge and information about services
B) To plan the resources required to manage a release
C) To design and develop capabilities for service management
D) To ensure that a service can be managed and operated in accordance with constraints specified during design

Solutions: