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Cisco Operational Foundations for Cisco Service Provider Core Networks Sample Questions:

1. According to the ITIL@ v3 framework, which six processes identify functions of service transition planning and support? (Choose six.)

A) knowledge management
B) service asset and configuration management
C) transition planning and support
D) availability management
E) service validation and testing
F) incident management
G) change management
H) release and deployment management
I) performance management
J) problem management

2. How would you identify and assign change risk?

A) by reviewing impact and probability
B) by reviewing severity and probability
C) by reviewing impact and priority
D) by reviewing severity and impact

3. Refer to the exhibit.

If all else are good, where could the problem be if a user in the 192.168.0.0/16 subnet reports that they are not able to connect to the router using Telnet?

A) SNMP peer is not configured to "allow" on interface GigabitEthernet0/2/0/1 which prohibits Telnet
B) MPP should be configured as out-of-band.
C) Interface GigabitEthernet0/2/0/0 should allow 192.168.0.0/16 address space.
D) Interface GigabitEthernet0/2/0/1 should allow 192.168.0.0/16 address space when using Telnet.
E) Telnet traffic is going through other interfaces that are not configured in MPP.

4. Which three conditions have the highest probability of immediate escalation? (Choose three.)

A) when Level-2 support has nothing in its queue
B) when the cause is not immediately known
C) per SLA requirements
D) when there is substantial impact and risk to the business
E) automated response

5. According to the ITIL@ v3 framework, how should special types of incidents, such as redundant power supply failure, be handled?

A) Treat the incident as a critical issue and trigger management escalation.
B) Treat the incident as an operational issue and follow the appropriate process.
C) Treat the incident as an outage and follow the appropriate process.
D) Treat the incident as a service issue and use the appropriate escalation guidelines.

Solutions: