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The agents can perform different functions such as playing pre-recorded messages for customers, checking data about them, or transferring their calls. The system is intuitive and easy to use, but there are some details you should be aware of before getting started with it.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21488
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Certification Topics of Avaya 3312 Exam
Avaya Voice Network Architecture
LAN/WAN Design Considerations
Avaya Call Server Implementation and Management (Call Servers)
Basic Concepts
Media Gateway Controller Implementation and Management
SIP Configuration and Operation
Single Number Reach Configuration and Operation (SNR)
SIP Trunking Configuration and Operation (H.323)
Media Gateway Configuration and Operation (MGCP)
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Avaya 3312 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting, Monitoring & Maintenance | 20% | - Thresholds and alarm configuration - Real-time and historical reporting - Basic troubleshooting of common issues - System health checks and routine maintenance |
| System Architecture & Components | 25% | - Avaya Aura Contact Center (AACC) core architecture - Access and Partition Management - Contact Center Manager Administration (CCMA) functions - Avaya Aura Media Server integration |
| User, Agent & Skillset Configuration | 30% | - Webadmin vs standard admin privileges - Skillset and call presentation class configuration - Bulk data configuration and import tools - Agent creation and profile setup |
| Routing & Scripting | 25% | - Script creation, testing and synchronization - Contact Router configuration - Variables, intrinsics and expression logic - Service Creation Environment (SCE) overview - Local View vs Contact Center View |








