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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. Corporate, Enterprise, Public Sector and SMB customers can split their IT departments into which two categories?

A) IT Managed or Non IT Managed
B) Managed IT and Partially Managed IT
C) Internal or External
D) IT outsourced or IT Contract dependent

2. Which type of value added service would you sell to a company that wants to ensure that their LaserJet printers are always up and running with consistently high print quality?

A) Toner and Rollers Uptime Kit Replacement
B) Accidental Damage Protection
C) Quick Page Service
D) Preventative Maintenance Kit Replacement

3. What is the added value of selling HP Services for consumers?

A) HP Services add more value for consumers by giving them everything that is relevant to their multi-device environment.
B) HP Services can extend the life of the consumers hardware purchase, provide peace of mind, and make sure consumers have access to fully qualified professionals who can care for their equipment
C) HP Services can extend the life of the consumer's hardware purchase.
D) Consumers can stop worrying about a lack of IT skills as HP Services make sure they have access to fully qualified professionals who can care for their equipment.

4. What is an important business value proposition when selling HP Care Pack services to small and medium businesses customers?

A) safeguarding mobile workers against accidental damage protection
B) safeguarding their business with limited or no IT staff
C) online backup and antivirus protection
D) the value of user advisory and premium services

5. A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A) P6 Consumer Support
B) 8W Value Services
C) R10 Consumer Support
D) MN Consumer Support

Solutions: