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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks wants to start providing coupons to its digital consumers.
In addition to Marketing Cloud, which product should be recommended?

A) B2C Commerce
B) Service Cloud
C) Revenue Cloud

2. Customer service surveys and user feedback reveal Cloud Kicks' users desire new features on the sales platform How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?

A) Co-create a journey map with users
B) Align design implications to business goals.
C) Identify user quotes to make the case.

3. Cloud Kicks is going to conduct research with users of products to better understand their needs.
What are some safeguards that should be put in place to ensure the research is conducted ethically?

A) A customer journey map, research scenario, and a RAID log
B) A hypothesis, project plan, and financial reimbursement for users
C) A code of conduct, ethics training, and a research data handling polic

4. Cloud Kicks is excited about a new customer self-service initiative, Within the stakeholder team, a support manager has shared features they want to recreate from their previous; a product manager wants to implement new features that were not available in their previous system. There is a concern that conflicting demands may lead to organizational paralysis on the project.
What should the strategy designer recommend to stakeholders to remediate risks?

A) Revisit customer research to inform internal prioritization.
B) Mop features between the two systems and let stakeholders prioritize,
C) Advise executive leadership to make the decision about priorities.

5. The strategy designer at Cloud Kicks has worked with the development team to create a cross-cloud 360 prototype based on a concept to create a better customer experience and help dive revenue.
What should the designer produce to get buy-in from the business stakeholders?

A) Business case and roadmap
B) Business user flow and journey map
C) Business metrics and ROI map

Solutions: