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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

Question 1

An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?

A. Product Item
B. Maintenance Plan
C. Entitlement Plan
D. Assets

Question 2

Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers

A. FSL Admin Permissions
B. FSL Agent Permissions
C. FSL Resource Permissions
D. FSL Dispatcher Permissions

Question 3

The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.
What are two reasons why the actions only display in the Salesforce mobile app?
Choose 2 answers

A. The action type being utilized on the Work Order object is Lightning component.
B. The action was added as part of the Salesforce mobile navigation settings options.
C. The actions were not added to the Classic Publisher Quick Actions section on the page layout.
D. The actions were not added to the Mobile and Lightning Actions section on the page layout.

Question 4

Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource Licenseand Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?

A. Update Public Group membership.
B. Modify the user record.
C. Modify the user's Profile.
D. Assign a Field Service Mobile License to the user.

Question 5

One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

A. Build a Process for Service Appointments.
B. Define a repeating Work Type.
C. Implement Path for Work Orders.
D. Configure a Maintenance Plan.

Solutions: