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The Beryl Institute CPXP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Measurement and Analysis | 23% | - Designing and implementing experience measurement - Collecting and validating feedback data - Reporting findings and driving improvement - Analyzing and interpreting results |
| Topic 2: Organizational Culture and Leadership | 26% | - Aligning governance and resources - Building supportive culture and capability - Leading experience strategy and vision - Advancing the profession and practice |
| Topic 3: Partnership and Advocacy | 29% | - Promoting person-centered care principles - Engaging patient and family voices - Advocating for patient rights and values - Building partnerships with stakeholders |
| Topic 4: Design and Innovation | 22% | - Evaluating impact of changes - Co-designing solutions with patients and families - Integrating experience into design - Innovating processes and services |
The Beryl Institute Certified Patient Experience Professional Sample Questions:
A patient experience professional often engages with patient complaints from marginalized groups. What would be the BEST systemic and sustainable approach to dismantle structural racist practices in the healthcare facility?
- A. Analyze the effect of race and racism on federal funding for disease research.
- B. Develop a formal, hospital-based reporting system to document and respond to racist behavior.
- C. Develop partnerships with patients and recognize their ability to educate providers about the impact of race and racism on their healthcare experiences.
- D. Promote shared decision making between patients, physicians, and hospitalists.
Correct Answer: C 🗳️
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What is a starting point for change management that can affect how leaders, health workers, and staff engage with the patient experience professional?
- A. Setting a timeline for change that coincides with performance evaluations
- B. Awareness of the need for change and why the change matters
- C. Skills training to make the change successful
- D. Hiring new staff who agree change is needed
Correct Answer: B 🗳️
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Which is the BEST example of an employee engagement strategy?
- A. Discussing complaint and grievance data during staff meetings
- B. Sharing patient letters in an organizational newsletter
- C. Reviewing employee satisfaction data with individual units/departments
- D. Demonstrating appreciation for individual staff contributions
Correct Answer: D 🗳️
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Which term describes patient experience survey data made up of comments?
- A. Quantitative
- B. Qualitative
- C. Quality
- D. Anecdotal
Correct Answer: B 🗳️
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What would be the BEST composition for a multidisciplinary rounding team to round on ICU patients?
- A. The attending physician, nurse leader, primary nurse, case manager, pharmacist, and spiritual care provider
- B. The attending physician, pulmonologist, immunologist, and cardiologist
- C. The ICU nurse leader, primary nurse, respiratory therapist, and patient care assistant
- D. The medical chief of staff, attending physician, house supervisor, patient registrar, and spiritual care provider
Correct Answer: A 🗳️
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