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Avaya IP Office Implementation Sample Questions:

1. Which statement about upgrading an existing IP Office system is true?

A) You can upgrade only at midnight.
B) You can upgrade at any time with no additional requirements.
C) You need a new SD card.
D) You need an upgrade license.
E) You have to purchase all licenses again.

2. Which application within the IP Office product suite provides the ability for call recording?

A) IP Office Manager
B) VoiceMail Pro
C) Customer Call Reporter
D) one-X@ Portal

3. A call is directed to the First hunt group, then it overflows to a second hunt group, and then the call is sent to voicemail. By default, to which mailbox was the call sent?

A) the second hunt extension group mailbox only
B) both the first and second huntgroup user mailboxes
C) the first hunt group mailbox only
D) the general sampling mailbox because hunt groups do not have mailboxes

4. A customer wants outgoing calls to allow the calling party number sent with the call. How can this be done?

A) In ARS short codes set the telephone number field to NSi.
B) In ARS shortcodes set the telephone numberfield to NE.
C) Enable the Replace Caller ID with DID/DD1option on the system Telephony tab.
D) Enable the Replace Caller ID with DID/DD1 option on the user tab.

5. The company president using a 1416 series telephone has asked for options to prevent other calls from ringing the telephone during certain time periods.
Which two options should be recommended? (Choose two.)

A) Adda Do NotDisturbOnuserButton for the president to use during important telephone calls.
B) Inform the president to dial Short Code #16 (Voicemail off) to use during important telephone calls.
C) Inform the presidentto dialShortCode*08(Do NotDisturb on) to use duringimportant telephone calls.
D) Add a VoicemailOff Buttonfor the president to use during important telephone calls.

Solutions: