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Salesforce Certified Slack Consultant Sample Questions:
1. You are helping your client prepare for a grid migration. They want to make sure users are prepared for any impact to their workday while the migration is in process.
What should they communicate regarding the end-user experience on the migrating workspace during the grid migration?
A) Users cannot use channels while the workspace is being migrated, but can still direct message each other.
B) Users can continue to work in their Slack accounts on the migrating workspace while the workspace is being migrated.
C) Users are deactivated at the org level, but can still access the migrating workspace.
D) Users are signed out of their Slack accounts on the migrating workspace and the workspace becomes unavailable.
2. Your client is trying to increase Slack adoption across their grid. Their current setting for private channel creation is set to Workspace Admins and Owners only. They would like to make this available for everyone except guests.
Where can this change be made?
A) Adjust channel management settings in org settings, channel management to make sure all workspaces get the same settings.
B) Members can adjust channel management settings in individual workspaces where the Slack adoption was low.
C) Adjust channel management settings in workspace settings and channel management for individual workspaces where the Slack adoption was low.
D) Adjust channel management settings by going to org settings, organization policies, then select permissions and update channel management policy for private channels.
3. You are a Slack consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with external partners.
Unless modified from the default settings, who can send and accept invitations to direct message (DM) people outside the client's organization on Enterprise Grid?
A) Workspace Admins and Workspace Owners only
B) Org Admins and Org Owners only
C) Everyone, including guests
D) Everyone, except guests
4. An employee has a channel they want to archive.
Which scenario represents the most automated channel archive/unarchive request process?
A) Open the #plz admin channel and send a message requesting support to archive the existing channel.
B) Open the #plz-admin channel, navigate to the channel workflows and begin the archive/unarchive workflow.
C) Open the #plzadmin-benefits channel and send a message requesting support to archive the existing channel.
D) Direct message (DM) a workspace admin and request the archive/unarchive link.
5. Creameri Ice Cream Co. has high satisfaction ratings from ice cream customers, but low employee satisfaction ratings. In the monthly engagement surveys, employees consistently state they are not always aware when shipments are scheduled to arrive and when there are company-wide announcements.
In order to help Creameri Ice Cream Co. improve employee satisfaction, what types of information should you prioritize gathering during your discovery call?
A) Learnings from the Creameri Ice Cream Co. employee satisfaction survey
B) Schedule of Creameri Ice Cream Co. deliveries and expected delays
C) A list of all other projects Creameri Ice Cream Co. is working on at the moment that may impact employee satisfaction
D) Insights about existing pain points and how Creameri Ice Cream Co. collaborates today
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: D |








