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Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security & Governance | 10% | - Access control - Data privacy settings - Audit and compliance |
| Topic 2: Channels | 15% | - Voice AI integration - Pega Call configuration - Digital messaging setup - Email bot configuration |
| Topic 3: Case Management | 10% | - Service request creation - Case creation best practices - Service request behavior control - Case template configuration |
| Topic 4: Automation & Intelligence | 15% | - AI services integration - Decision strategies - Automated case processing |
| Topic 5: Application Development | 15% | - Center-out architecture - Application deployment strategies - Modular enterprise reuse - Coexistence implementation |
| Topic 6: Data Integration | 15% | - External data integration - Data storage options - Entity and relationship configuration - Common Data Model overview |
| Topic 7: User Experience | 20% | - Composite tabs configuration - Constellation UX best practices - UI customization for customer service - Composite design principles |








