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HP HP2-N31 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Challenges and Solution Alignment | 25% | - Mapping challenges to BSM capabilities - ROI and business benefit communication - Business and IT operational challenges |
| Topic 2: HP BSM Overview and Value Proposition | 25% | - Value propositions for IT executives and stakeholders - HP BSM architecture and components - Business Service Management concepts - Competitive differentiators |
| Topic 3: BSM Solution Areas | 30% | - Operations Bridge and integration - Application Performance Management - Systems and Infrastructure Management - Service Intelligence and Analytics - Network Management |
| Topic 4: Selling and Qualification Process | 20% | - Positioning and closing strategies - Discovery and qualification questions - Identifying opportunities and customer personas |
HP Selling HP BSM Solutions Sample Questions:
1. What is the most correct value proposition for HP Software's BSM Systems Management Solution?
A) Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
B) It enables IT organizations to enhance network performance and availability while improving resource utilization and provide secure, compliant networks, while meeting SLAs and containing costs.
C) Itconsolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
D) Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end user minutes lost.
2. What is the most correct value proposition for HP Software's BSM Application Performance management Solution?
A) Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
B) It consolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
C) It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
D) Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end user minutes lost.
3. Where can you find license SKU and pricing information for HP BSM Network Management?
A) www.hp.com/software
B) BSM datasheets
C) Pricing Guides on HP Partner Central
D) Sales Awareness Webinars
4. Which key customer persona is most likely involved in Network Management?
A) Chief Financial Officer
B) VP of Marketing
C) Director of Network Operations
D) Line of Business Director
5. Which question is best used to qualify a Network Management opportunity?
A) How often do customers complain about an application response time?
B) How often do users blame the network for application response time issues?
C) How do you handle Quality Assurance test management?
D) Are you looking to adapt to new initiatives like Cloud Computing?
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |








