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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which AICC feature is designed to prevent an agent from being overwhelmed by automatically limiting the number of simultaneous interactions they receive?

A) The "Do Not Disturb" button on the UAP.
B) The call recording system.
C) The IVR self-service menu.
D) Workload Management within the ICD.

2. In a high-security environment, why might "Silent Monitoring" of agent calls be technically implemented using a passive network tap instead of an active signal from the CTI server?

A) It is the only method supported by the AICC software.
B) It is undetectable by the agent and does not generate any signaling that could impact the call.
C) Passive taps are less expensive.
D) It provides higher quality recordings.

3. When designing an AICC solution for a financial institution that must adhere to PCI DSS compliance for payment processing, what is the most secure method to handle Dual-Tone Multi-Frequency (DTMF) tones entered during an IVR payment sequence?

A) Route the call to a dedicated, isolated IVR platform that is entirely outside the AICC environment.
B) Record the entire call including DTMF tones and encrypt the recording at rest.
C) Implement DTMF masking at the media server level, preventing tones from being stored in call recordings or logs.
D) Use a pause-and-resume recording method to momentarily stop recording during payment entry.

4. What is the primary function of a "hunt group" in contact center routing?

A) To provide background music for callers on hold.
B) To define a set of agents or queues that can be targeted by a single pilot number.
C) To manage outbound dialing campaigns.
D) To record calls for a specific group of agents.

5. A customer's existing network has a strict firewall policy that only allows outbound HTTPS (TCP/443) connections. When integrating AICC's UAP with a third-party CRM hosted in a public cloud, which integration method is most likely to succeed without requiring changes to the firewall's inbound rules?

A) Using the CRM's public REST API with inbound POST requests to the AICC application server.
B) A direct, persistent SIP trunk connection from the CRM to the AICC CTI.
C) The UAP initiates outbound HTTPS/WebSocket connections to a cloud-based integration broker.
D) A site-to-site IPsec VPN tunnel between the customer's data center and the cloud provider.

Solutions: