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BBPSD Customer Service Sample Questions:

1. An employee who has the skills to deal effectively in customer facing roles within the business is called a:

A) Customer service professional.
B) Trained salesperson.
C) Effective customer professional.
D) Customer focused professional.

2. The three generally recognised types of customer are, analytical, amiable and:

A) Aggressive.
B) Authoritative.
C) Aware.
D) Assertive.

3. Benchmarking is used to:

A) Keep track of your daily sales targets.
B) Test customer purchases.
C) Compare your competitors' prices.
D) Measure how your organisation is performing in relation to your competitors.

4. A common barrier to communication is:

A) Clarity of communication mode used.
B) None of the above.
C) The attitudes and assumptions we make about people.
D) Good listening techniques.

5. A customer service professional is someone in the business who:

A) Has the skills to deal effectively in customer facing roles.
B) Has worked in sales for over 5 years.
C) Deals daily with customers.
D) Has been trained.

Solutions: