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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
B) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
C) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
D) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.

2. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) From the CMS menu. Maintenance Connection Status shows a link operational.
B) The arrow an the CMS menu is up
C) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
D) The /cms/install/logdir/admin. log shows a link is operational.
E) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.

3. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Expert Agent Selection (EAS)
B) Best Service Routing (BSR)
C) Automatic Call Distribution (ACD)
D) Least Occupied Agent (LOA)

4. At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A) Use CMS to perform the bulk administration of telephone sets and buttons.
B) Create a template telephone set and use the duplicate station xxxx CM SAT command
C) Create a template telephone set and use the qcopy station xxxx CM SAT command
D) Use the add station next CM SAT command to program each telephone set and assign buttons

5. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Log in as a CMS administrative user and execute the paaswd command for that user.
B) Write permission to the System Setup feature and write permission to UNIX.
C) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
D) Log in as root and execute the password command for that user.

Solutions: