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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM and receives an error during synchronization.
There tire five reasons or scenarios which are possible why the customer received the error. Which is one of the five reasons or scenarios?

A) A live user has already logged in to CM using similar login credentials.
B) The 5022/5023 portTelnet or ssh is disabled in CM.
C) The ACCCM server Remote Desktop is disabled.
D) The ACCCM license file has expired.

2. A company has an Avaya Contact (outer Control Manager (ACCCM) solution. All of the users and groups have been configured. The administrator has been tasked with a list of agent names that need to be marked as inactive. However, when the administrator tries to delete them, the agents names are completely removed from database.
Which statement describes the configuration that will meet the company's needs?

A) Change the Delete Users field to 'no' in the System Parameters.
B) Change the Inactive Usersfieldto 'yes'in the System Parameters.
C) Change the Delete Users field to 'no' in the User Parameter.
D) Change the Inactive Users field to'yes' in the User Parameters.

3. During Installation of Avaya Contact Center Control Manager (ACCCM), the installer did not have access to the license and elected to continue with the installation and install the file at a later time. The installer selected the default directories on a Windows 2008 R2 64- bit server.
Once the license is obtained, which two methods can he used to install the license?
(Choose two.)

A) Rerun the Installation and select the option to install the license file.
B) Copy the file to C:\Program Files\Avaya\Avaya Contact Center Control Manager\Services\License Server directory.
C) Copy the file to C:\ProgramFiles (x86)\Avaya\Avaya Contact Center Control Manager\Services\License Server directory.
D) Copy the file to the C:\Wlndows\systom32directory.
E) Copy the file to C:\Program Files(x86)\Avaya\Avaya Contact Center Control Manager\Web\LicenseServer directory.

4. You are installing Avaya Contact Center Control Manager (ACCCM).
What are your options for frequency of synchronization in configuring the Synchronizer Service Interval?

A) dally, orthe number of minutes you select
B) dally, hourly, or half-hourly
C) weekly,daily,hourly
D) monthly, weekly, daily
E) daily, or the number of seconds you select

5. A company has numerous office locations, including Berlin and New York. The Berlin Administrator needs to edit an extension that is assigned to the Berlin location. In the extension Form, a COV path number is provided from the New York location. When trying to save the change, Avaya Contact Center Control Manager (ACCCM) generates a message indicating that the administrator does not have sufficient permissions to perform this operation.
Which statement describes how to allow the Berlin Administrator to complete this task?

A) Verify thatthe Administrators ACCCM role is assigned to the New York location as well as the Berlinlocation.
B) Verify thatthe Administrators ACCCM user profileis assigned to the New York locution as well astheBerlin location, under the locations to view tab in his user form.
C) Verify that the extension owners ACCCM user profile isassignedthe Berlin location.
D) Verify that the extension owners ACCCM role is assigned to the New York location.

Solutions: