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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Where should the WAN interface of the Edge appliance connect?

A) A network segment connected directly to Customer Care.
B) A network segment that is not accessible to the public Internet.
C) A network segment that has access to your internal LAN.
D) A network segment that has outbound access to the public Internet.

2. Select the Access level permission types for workspace membership. (Choose three.)

A) Read Only
B) Full Access
C) Partial
D) Contributor
E) Write Only
F) Collaborator

3. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Communication Services
B) Core Services
C) Application Services
D) Public Interface Services

4. Where do you configure the Auto Invite setting to send email invites automatically when users are added?

A) Admin > Account Settings > Organization Settings
B) Admin > Account Settings > Organization
C) Admin > Account Settings > Organization Settings > Settings

5. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A) Add John to Genesys Cloud again so that a new invitation will be generated.
B) Tell John to be patient and wait for the email to arrive.
C) Resend the invite.
D) Reset John's password and let him know the password to log in with.
E) Submit a ticket to Genesys Cloud support.

Solutions: