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Salesforce Certified Slack Administrator Sample Questions:

1. Brian, an HR manager, discovers an inappropriate custom emoji, and submits a request to Shonda, the Workspace Admin, to delete it.
How should Shonda address this request?

A) Direct Brian to the "Customize Slack" page, where he can delete or replace the inappropriate emoji.
B) Navigate to the "Customize Slack" page, where Shonda can remove the custom emoji.
C) Navigate to the "Customize Slack" page and disable the addition of custom emoji, which will also remove existing custom emoji.
D) Inform Brian that you cannot delete an existing emoji, but can replace it with a more appropriate emoji.

2. Your Slack Governance Support model includes a group of people designated as Workspace Admins to distribute the workload.
What is a key benefit of setting up a user group for the Workspace Admins?

A) Any @mention of the Workspace Admin user group will notify all of the group members, allowing any Slack member to send questions to the group.
B) Any Slack member by default can add themselves to the Workspace Admin user group to follow along with their activities.
C) People that the team works with in Slack Connect can be added to the user group in order to work more closely with the Workspace Admins on certain issues.
D) Any Enterprise Grid member can @mention the user group from any workspace within the Enterprise Grid org to send a notification to all of the user group members.

3. You provide channel strategy recommendations to your organization and want to ensure the right level of information visibility.
In which situation would a private channel best suit the needs of the teams involved?

A) A team of human resources members and hiring team members need to have an ongoing discussion regarding an open role, including discussion of role requirements, compensation, and candidate information.
B) A team within your organization has announced that they're kicking off a new project and will need a channel to collaborate.
C) A cross-functional team would like to explore new ideas for providing customer value on a new product line.
D) Your organization is globally distributed and would like to create a channel specific to events occurring at your organization's headquarters location.

4. You're an Org Admin for an organization with sales associates traveling globally.
You need to ensure Slack mobile access remains secure even if a device is lost or stolen.
What is the best option to increase the likelihood of keeping information on mobile devices secure?
(Select the best answer.)

A) Turn on Mobile Session Duration to invoke an automatic logout from the Slack mobile app after a specified time frame.
B) Require mobile devices to have a passcode.
C) Do not allow Slack app download on corporate mobile devices.
D) Require users to sign out of Slack on their mobile device when it's not in use.

5. Your organization is busy with quarterly account and financial planning. Many conversations are happening in Slack across all departments in various channels.
In which situation is it best for an existing public channel to be converted to a private channel?

A) A team member has created a channel for an end-of-quarter event at their office location. The information is not necessary for people who are located in other offices.
B) A new channel has been created for quarterly planning for a new account. Some participants are not accustomed to discussions being public and would prefer the project channel to be private so that others can't read the conversations.
C) The finance team and select executives have been discussing quarterly planning in a public channel.The conversation has evolved to require discussion around quarterly earnings results that are not yet available for employees nor the public.
D) A project team is discussing a lot of unexpected challenges that have occurred this quarter. This has resulted in some difficult comments and conversations in the project channel.

Solutions: