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Avaya Oceana® Solution Support Sample Questions:

1. Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?

A) f785b56c-364f-4acf-9620-b723a6ca43c6
B) UGZQRVhJNHhTaGlycXQYQThFN2VJdw
C) Eke6 qw3S2K-NyAKSJny6A
D) PfPex14xShrmrqt2A8E7eIw

2. A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?

A) Add a custom filter type error, and then add this filter in selection criteria.
B) By default all the errors are highlighted in Kibana.
C) Set the login level to FINE to see error messages.
D) Under Filters, choose the level, and then select Add Filter Error.

3. A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?

A) /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log
B) /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log
C) /var/log/Avaya/dcm/pu/CSCService/CSCService.log
D) /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log

4. Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?

A) It can be set to a Default VDN number to be used when Avaya Oceana is unavailable.
B) It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.
C) It can be set to a RONA VDN number.
D) It can be set to a Routing VDN number.

5. While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?

A) WAlMRestService
B) CustomerControllerService
C) ORCRestService
D) AgentControllerService

Solutions: